Remote desktop software can be an effective way to help support clients with web and email issues.
If we've asked you to use the software, it's because the issue may not be as simple as clicking a checkbox or changing a field's value.
Below are some simple instructions to get you started with the Remote Desktop software to help us, help you.
Installing Teamviewer
To go to the download page of TeamViewer, click the button below.
From here, you will want to download the quick support module. You may need to scroll down the page to see it.
Depending on what you use (Windows or Mac), make your selection. For this tutorial we will use Windows.
If using Internet Explorer, a pop-up window will come up. Select Run
Once downloaded, click on Run again.
Teamviewer Quick Support should now pop up.
You'll need to provide the person supporting you with your ID and Password when asked. This information will allow the person to login and view your screen.
